How to Order
A Friendly Guide to Navigating Your Ordering Journey
**Step One**
Let’s embark on this exciting journey together! Start by selecting those treasured pieces of clothing or those cherished bits of fabric that speak to your heart. This is your moment, so embrace it fully and take the time you need – we completely understand that this can be a sentimental experience.
If any questions arise as you curate your selections, remember, we are just a message away, eager to support you every step of the way!
A gentle reminder: for the best results, we advise against using sheer, thin fabrics , chunky or hand knits for the bears or animals, so do feel free to reach out to us before sending anything.
Together, let’s create something truly special!
Decisions ...... Decisions
**Step Two**
Alright! Now the fun part begins—let’s head over to our online store. Take your time exploring and choose the perfect Memory keepsake that speaks to you.
If you’d like to add some lovely embroidery or accessories, feel free to do so!
Once you've made your selections, just pop everything into your cart and proceed to checkout. It’s all safe and secure, so you can shop with peace of mind. Happy browsing!
Get Ready !
**Step Three**
Once we’ve received your order, we’ll drop you an email to give you a heads-up about when your items will be ready to be transformed.
In the meantime, why not take a few moments to ensure all your bits and bobs are clean and perfectly prepared for their trip to us?
We’ll also pop a lovely mailing bag in the post for you, complete with your unique order number, making the return process as easy as pie.
And don’t you worry—any materials we don't use or alter will be sent back to you, safely accompanying your cherished keepsake once everything is all finished.
We’re absolutely thrilled to be on this journey together and can’t wait to be part of your special experience!
Lets get creative !
** Step Four **
When your lovely clothing arrives with us, we’ll drop you a quick message to let you know! As soon as we reach the production date we’ve set, we’ll be in touch to let you know that we're all set and excited to start crafting your special keepsake.
If you have enclosed any special instructions or details, we might give you a little shout to ensure we're completely on the same creative page. We can't wait to get started!
All Set to Journey Home!
**Step Five*
Once your beautiful Memory Keepsake is ready, we'll lovingly wrap it up and send it back to you with Royal Mail’s tracked and recorded delivery.
We truly understand how dear your memories are to you, so we’ll also send you a personalised email with your unique tracking number.
This way, you can follow your precious keepsake every step of the way!